[PRINT] [CLOSE] Secret Shopper Questionnaire   Thanks you for agreeing to be a secret shopper for MVD Express! We care about your opinion, and will use all information gathered to work towards offering the highest level of service possible to you, our valued client.   Again, thank you for taking a few minutes to fill out our on-line survey. Your honest assessment will help us to both identify what we are doing well, and where we need improvement. Sincerely, Janice Lucero President and Owner MVD Express Name: Phone: Email: Address: Work Zip Code: Time of Service: Date of Service: Location you shopped at: Menaul & Eubank Menaul & Washington Eubank & Montgomery Riverside Plaza - Coors & Montano Las Cruces - E. Lohman Santa Fe - Saint Michaels Dr. Name of the clerk that helped you: QUESTIONS Very Important Information to Gather Please make note of this information as you will need it to complete the questionnaire properly! Time Of Service? ______:______AM/PM Date Of Service? ____\___\______ Location You Shopped At? ____________________________________________________ Name of the clerk that helped you? ___________________________________ NOTE: This is most important!!! Cleanliness of Office Was the outside of the office reasonably presentable and free of trash? YES / NO If NO Please Explain____________________________________ Was the inside of the office tidy, organized and reasonably clean? YES / NO If NO Please Explain____________________________________ If the restroom was visited, was it clean? YES / NO If NO Please Explain____________________________________ Transactions Were you greeted/acknowledged when you came into the office? YES / NO Did you reach the counter in 15 minutes or less? If not how long was your wait? YES / NO Was the clerk tidy in appearance? YES / NO If NO Please Explain____________________________________ Was the clerk wearing a name tag? YES / NO Was the clerk friendly and engaging? YES / NO If NO Please Explain____________________________________ Was the clerk professional? YES / NO If NO Please Explain____________________________________ Were we able to take care of your MVD business during your visit? YES / NO If NO Please Explain____________________________________ If we were not able to assist you, was a manager consulted? YES / NO If it was requested that you bring in additional information, did you receive a detailed, written list of what is needed to complete the transaction? YES / NO Did you receive a Jiffy Lube coupon? YES / NO How would you rate your visit overall? 1 is poor 5 is excellent 1 2 3 4 5 Would you recommend our service to a friend, colleague or family member? YES / NO What would you suggest that would improve our service? Please Explain____________________________________ Are there any additional services that you would like to see MVD Express offer? Please Explain____________________________________ Additional comments? ____________________________________ Please "DO NOT" take this sample questionnare with you at the time of your secret shopper transcation. however, you may want to fill it out immediately after the transaction before you go online to submit the actual survey for reference. This is for review and reference only. Thank you! [PRINT] [CLOSE]