At MVD Express, your opinion matters - we're even willing to pay YOU for the opportunity to hear about your experience in one of our offices. We are looking to catch our employees at their best, as well as find areas where we might need improvement. Whether you need a driver's license, title, registration, notary, or motor vehicle record done, we'll send you $20.00 once you fill out our quick survey concerning the quality of the service you received. IT'S THAT SIMPLE!
Here's how it works:
Simply fill out the following application with your name and phone number where we can reach you during the day.
Next you'll be contacted by a staff person from our corporate office to coordinate which office you'll visit.
Please read over our survey questions before you visit our office so that you'll know what to look for at the office.
Important Information to note in your secret shopper experience:
Time Of Service? ______:______AM/PM
Date Of Service? ____\___\______
Location You Shopped At? ____________
Name of the clerk that helped you?____________
^ NOTE: This is most important!!! ^
Fill out the online survey form, and we'll send you a crisp $20.00 bill within three business days of when we receive your completed survey.
Even if you don't need any specific MVD work done now, you can still participate. Simply choose "none" on the list of transactions to be performed.
Have additional questions? Call 505-323-0408.
Friends and family members of any MVD Express Customer Service Representative, Manager or Assistant Manager are ineligible to participate in the secret shopper program.
Thursday 20 November, 2008
