As a business, we recognize that everyone that comes through our doors may not be having a good day. Life stresses get in the way of even the most positive of experiences. Although we do everything possible to make sure that our customers receive the best service possible, sometimes a little extra is necessary.
Maintaining Superior Service under Pressure
One of our customers was not having a great day. He was stressed out because he was moving from out of state and didn’t have the proper documents that he needed in order to switch his driver’s license over to a New Mexico one. After a few minutes, he was able to calm down enough to get the information that was needed.
All of this would not have been possible if one of our managers hadn’t kept her cool. She was calm and collected, even under intense pressure. The customer service agent who was working with the upset customer was appreciative, and so are we! Sometimes, it takes a little extra to get the job done, but our employees are willing to go the extra mile!
Serving our Community
MVD Express operates on a culture of gratitude, both towards co-workers and our community. We know that we wouldn’t exist for long without them. That’s why we continually give thanks for all the wonderful work that our employees do and the support of our community. A culture of gratitude means that we can give back to the people that support us.