One often-overlooked benefit customers of MVD Express enjoy is our fantastic customer service call center. If you live in New Mexico, our free, publicly-available service is ready to help you with your questions and could save you an entire trip to the DMV.
We’re Here to Help
As New Mexico’s original and largest private option, MVD Express is proud to offer communities across the state access to fast, friendly MVD services — and not just in our physical locations.
MVD Customer Service, Tips, and Advice
As a general rule, if we offer a service in-person, our customer service line can help provide answers to your related questions online or over the phone. In fact, our call center fields at least 30,000+ calls from New Mexico residents per month — that’s a lot of help!
Common topics we receive calls from are related to our MVD services, including questions on:
- Driver’s License & State ID Cards
- Real ID Benefits & Requirements
- Motorcycle Licensing & Motorcycle Titles
- DUI/DWI & Interlock Licensing
- In-person Driver’s & Permit Testing
- Motor Vehicle Titles & Title Transfers
- Other Vehicle Registration & Renewals
- Out of State Transfers
- VIN Inspections
- Settling Traffic Citations
- Proof of Residency Requirements
- “What to Bring”
- Location, Wait Times, & Appointments
- New Mexico Personalized License Plate Lookup
- & So Much More!
If you have any questions about services that we offer at MVD Express, need a reminder on your upcoming renewals or MVD needs, or just need a bit more information to ensure you’re on the right track to get your needs sorted out in a single, quick trip to one of our locations, don’t hesitate to give us a call!
Distinct Commercial Services & Support
Our customer service team is asked to wear a lot of hats. Luckily our Commercial Division is ready to step in for any questions that go beyond personal MVD services.
In fact, MVD Express not only serves New Mexico’s public with personal services, such as IDs and title transfers, but also a large population of commercial customers with their unique needs. These customers include auto dealerships, fleet vehicle providers, financial institutions, and rental car agencies.
Our Commercial Division is ready to support your organization with:
- Access to and troubleshooting for our proprietary TRACER titling system
- Personalized service and regular access
- Typically faster turnaround times at an average of 24-48 hours
- Questions on title registrations, motor vehicle record checks, and more!
These services allow these vital institutions to keep vehicle information checks and necessary titling moving quickly and efficiently to serve customers in our local community. Our Commercial Division is proud to provide speedy remote support to serve these institutions.
Friendly Service Is Our Standard
We take our commitment to customer service excellence well beyond serving New Mexico residents with MVD questions and ensure we do so in a friendly, helpful manner as our top priority.
When you speak to the folks in our call center, you’ll find a refreshingly pleasant experience waiting for you. We believe a trip to MVD Express should be met with fast and friendly service; calling into our support team should prove that experience true for remote service as well!
Of course, many DMV services require in-person attention to resolve. Still, our support team is proud to ensure that your questions are answered and you feel prepared for a quick trip if necessary.
Don’t wait, give our call center a try today to get your advance questions answered, check-in on your requirements for the state, or schedule an appointment at one of our convenient locations across New Mexico.
We look forward to fielding your call soon!